Returns & Exchanges
At Zenli, we want you to feel confident in your beauty ritual. If you are not completely satisfied with your purchase, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original boxes and include any promotional gifts or samples that were part of the initial shipment.
Ship It Back
Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing